personal data we process
Cintralux processes your personal data when you use our services. Below is an overview of the personal data we process:
- Personal data you actively provide, for example when filling out our contact form
- Location details
- Data about your activities on our website
- Internet browser and device type
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect information about website visitors who are under the age of 16 unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@cintralux.be and we will delete this information.
For what purpose and on what basis we process personal data
Cintralux processes your personal data for the following purposes:
- To call or email you if necessary for our services
- Cintralux analyzes your behavior on the website in order to improve the website and tailor services to your preferences
How long we keep personal data
Cintralux stores your personal data no longer than strictly necessary to fulfill the purposes for which your data is collected.
Sharing personal data with third parties
Cintralux only provides third parties and only when necessary for the performance of our agreement with you or to comply with a legal obligation.
Cookies, or similar techniques, that we use
Cintralux uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Cintralux uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. We also place cookies that track your browsing habits so that we can provide customized content and advertisements. During your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser's settings.
Cookies explanation
Cookies are also set on this website by third parties. These include advertisers and/or the social media companies. Below is an overview:
- Strictly necessary cookies
These cookies are essential for navigating the website and using the features offered. Without those cookies, requested services such as remembering your contact information cannot be provided.
- Performance Cookies
These cookies collect anonymous information about how people use our website. For example, we use Google Analytics cookies to find out how customers arrive at our website, how they browse or use our website, and what can be improved such as navigation and marketing campaigns. The data stored by these cookies do not contain any personal information on the basis of which your identity can be determined.
- Social media cookies
These cookies allow you to share what you have done on the website on social media such as Facebook and Twitter. We have no control over these cookies. Please refer to the respective privacy policies for information on the operation of the cookies in question.
Google Analytics
We also use third-party services such as Google Analytics to collect information about visitors to our website. This information is aggregated to determine the number of visits, average visit duration, pages viewed, etc. We use this information to measure website usage and to improve the content and value of our website. You can find more information about how Google processes your information on Google's privacy policy.
View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Cintralux and you have the right to data portability. That means you can request that we send you the personal data we hold about you in a computer file. You may send a request to access, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to info@cintralux.be.
To ensure that the request for access is made by you, we ask that you send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and National Register number. This is to protect your privacy. We will respond as soon as possible but no later than one month after your request. Cintralux would also like to inform you that you have the opportunity to file a complaint with the national regulator, the Data Protection Authority.
How we secure personal data
Cintralux takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact info@cintralux.be.